Shipping & Delivery Policy
Global Shipping & Delivery Information
We are committed to delivering our premium leather jackets, waistcoats, bags, and bespoke leather garments safely and efficiently to customers around the world.
We offer worldwide shipping through reliable international courier services, including DHL, FedEx, UPS, and other trusted delivery partners depending on the destination.
Every shipment is carefully inspected, securely packaged, and dispatched with tracking information so you can follow your order from our facility to your doorstep.
Order Processing & Dispatch
Standard Products
In-stock and standard-size products are normally processed and dispatched within 2–4 business days after the order has been successfully confirmed.
Orders may require additional processing time during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Custom & Bespoke Orders
Custom-made and bespoke leather garments require additional time because each item is individually prepared according to the customer’s measurements and specifications.
Custom orders generally require 7–10 business days for tailoring, finishing, quality inspection, and preparation before dispatch.
The delivery period begins after the custom garment has completed the production and quality-control process.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Europe & United Kingdom: 4–7 business days
- North America: 5–8 business days
- Rest of the World: 7–10 business days
These are estimated delivery windows rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination country, customs procedures, courier operations, weather conditions, public holidays, and other circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided by the courier to monitor the progress of your shipment.
If your tracking information does not appear immediately, please allow some time for the courier’s system to update after the package has been scanned.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Any such customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated during checkout.
We do not control the customs policies of individual countries and cannot guarantee whether a particular shipment will be subject to additional charges.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their country.
Delayed or Lost Shipments
While we work with reliable international courier services, delivery delays can occasionally occur due to circumstances outside our control.
These may include:
- Customs clearance delays
- Weather conditions
- Public holidays
- Courier disruptions
- Incorrect address information
- International shipping restrictions
- Unforeseen logistical circumstances
If your shipment appears to be significantly delayed, please contact us with your order number and tracking information so that we can assist you.
If a package is officially confirmed as lost by the courier, we will work with the courier to investigate the shipment and determine the appropriate resolution.
Damaged Packages
Please inspect your package upon delivery.
If your package appears visibly damaged, we recommend taking photographs of the packaging and the product before opening or immediately after opening the package.
If the product has been damaged during transportation, contact us as soon as possible with your order number and supporting photographs so that we can investigate the matter with the shipping carrier.
Delivery Address
We currently ship to eligible destinations worldwide. However, certain remote locations or restricted destinations may not be serviceable by our courier partners.
If we are unable to ship to the address provided, we will contact you to discuss the available options.
Contact Us
For questions regarding shipping or delivery, please contact our customer support team through the contact details provided on our website.
Please include your order number whenever contacting us regarding an existing shipment.