Returns & Exchanges Policy
30-Day Returns & Exchanges
We take great pride in the quality, craftsmanship, and finishing of our leather garments.
If you are not completely satisfied with your purchase, we offer a 30-day return period for eligible standard products.
The return period begins from the date your order is delivered.
To be eligible for a return or exchange, the product must meet the conditions outlined below.
Return Conditions
Returned products must:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where applicable
- Not show signs of washing, alteration, damage, or excessive handling
- Include any accessories or items originally supplied with the product
Products that do not meet these conditions may be rejected or may be subject to a deduction based on the condition of the returned item.
How to Request a Return
Before sending a product back, please contact our customer support team and provide:
- Your order number
- Name used for the order
- Product name
- Reason for the return
- Whether you are requesting a refund or exchange
Do not send a return without first contacting us and receiving the appropriate return instructions.
Once your return request has been reviewed and approved, we will provide the necessary instructions for returning the product.
Exchanges
If you have selected the wrong standard size, you may request an exchange within the applicable 30-day return period.
The replacement item will be subject to availability.
If the requested replacement size is unavailable, we may offer an alternative solution, such as another available size or a refund where applicable.
Customers should ensure that the replacement size requested is correct before the exchange is processed.
Custom & Bespoke Orders
Because custom-made and bespoke garments are produced specifically according to individual customer measurements and requirements, they are generally non-refundable and non-returnable once production has begun.
This policy applies to garments that have been customized according to:
- Individual body measurements
- Custom sizing
- Special design requirements
- Personalized specifications
- Bespoke alterations
However, if a custom-made product arrives with a confirmed manufacturing defect or a significant production error attributable to us, please contact us promptly so that we can investigate and determine an appropriate solution.
Defective or Incorrect Products
If you receive a product that is defective, damaged, or different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- Photographs of the product
- Photographs of the packaging where relevant
- A brief description of the issue
We will review the information and determine whether the issue qualifies for a replacement, repair, exchange, or other appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be processed using the original payment method, where technically possible.
The time required for the funds to appear in your account may depend on your bank, card provider, payment processor, or other financial institution.
Return Shipping Costs
Unless the item is defective, incorrect, or damaged due to an issue attributable to us, the customer may be responsible for the cost of returning the product.
Original shipping charges may not be refundable where applicable.
For approved defective or incorrect-product claims, we will review the circumstances and provide appropriate instructions regarding return shipping.
Items That May Not Be Eligible for Return
Returns may not be accepted for products that:
- Have been worn or used
- Have been washed or improperly cleaned
- Have been altered after delivery
- Have been damaged after delivery
- Are missing original tags
- Are missing required accessories
- Show signs of excessive use
- Were custom-made according to individual measurements, except in cases involving confirmed manufacturing defects
Final Inspection
All returned products are subject to inspection before a refund or exchange is approved.
The acceptance of a return does not automatically guarantee a refund. The product must satisfy the applicable return conditions.
Important Note About Leather
Genuine leather is a natural material. Minor variations in grain, texture, color, or natural markings may occur between individual products.
Such natural characteristics are not necessarily considered manufacturing defects and may contribute to the unique appearance of genuine leather.
Contact Us
For any questions regarding returns, exchanges, refunds, or defective products, please contact our customer support team through the contact information provided on our website.
Please always include your order number when contacting us regarding a return or exchange.